Careers · Implementation

Implementation Manager

Take a newly signed hauler from contract to running on the platform. You configure the territory, the prices, the website widgets, and the billing handoff, then train the office.

About Hauling Smart

Hauling Smart is software for waste haulers. Door-to-door sales, website signup, the customer app, and the assistant write to the same account, and a finished signup can land in SoftPak or Hauler Hero. We have worked with more than a hundred haulers for the last 20 years.

What you’ll do

  • Run onboarding end to end: kickoff, territory and price setup, website widgets, the billing handoff, training, and a check-in after go-live.
  • Draw streets with the hauler, set the price and pickup day on each one, and confirm the same map prices a door knock and a Buy Now signup.
  • Connect a finished signup to SoftPak or Hauler Hero with implementation engineering, and confirm the first customer landed in the right books.
  • Sit with the CSR, the dispatcher, or the reps and teach the workflow until they can run it without you.
  • Write the configuration down so the next signup uses it.
  • Send product friction to engineering with steps to reproduce it.

What you’ll need

  • 3+ years in SaaS onboarding, implementation, or customer success.
  • You have taught owners and office staff a system they did not ask for, without talking down to them.
  • You notice when two prices, two pickup days, or two customer records disagree.
  • You will go on site for a kickoff or a go-live when the work needs it.

Nice to have

  • Waste, logistics, or field service.
  • You have moved customers or work orders into a billing system.

Other roles

Send a resume

PDF or Word, up to 5 MB. It goes to info@haulingsmart.com for this role.