Talk Trash · Phone · Web · App

Talk Trash.

with Curby

What your customer app already answers — now on your website and your phone line. One AI brain. Every touchpoint. Smart routing to the trucks or your CSRs.

Phone
Web
App
See Smart Routing

Smart Routing

From the Call to the Cab

A resident calls. Curby handles the conversation, then dispatches the work — service straight to the driver's tablet, billing to your CSR desk.

Booting dispatch…
Phone
Web
App
Curby AI
Driver · On Route
CSR Desk
Live dispatch · move your cursor to look around

Straight to the trucks

Missed pickupNew signupCart exchangeRecycling optionsAdd a service

Escalated to CSRs

Late feesBilling questionsAccount disputes
Phone · Web · App
Curby AI
Driver · On Route
CSR Desk

Three Touchpoints

Same Answers. Every Channel.

Pickup schedules, service requests, and FAQs — residents get the same grounded answers whether they call, chat on your site, or open your app.

Phone

Residents call your number and talk to Curby. Pickup day, missed service, new signups — resolved on the call with smart routing to ops or CSRs.

Live voice · Account-aware · No transfer for routine calls

Web

Curby sits on your hauler website — holiday schedules, service questions, and billing at 3 AM so your office doesn't have to.

See Curby on the web →

App

Your white-label customer app with Curby built in — text and voice. Schedules, bill pay, service requests, and push reminders in one place.

See the Customer App →

One Backend

Same Database. All Connected.

Schedule lookups, service requests, and billing context pull from your actual systems — not a static FAQ. A missed-pickup call from the phone creates the same ticket your CSR sees from the app.

Phone Web App →
Curby + Hauling Smart
→ Routes & Schedules Service Requests Billing

Handled Where

Curby Decides. Your Team Executes.

Routed to Ops / Trucks

  • Report and schedule missed pickups
  • New residential signups
  • Cart size exchanges
  • Recycling guidelines and options
  • Add-on services and bulk pickup

Escalated to CSRs

  • Late fees and payment plans
  • Billing questions and disputes
  • Account changes requiring review
  • Complex commercial inquiries
  • Full conversation context on handoff

Talk Trash.
Streamline Every Touchpoint.

Phone, web, and app — one AI, one backend, smart routing built for haulers.

Try Curby Talk Live